Jira
Create Jira tickets from email
Turn any email into a Jira ticket in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Hannah Pearce
Checkout error on the order page
Your instructions
Raise this in the WEB project as a high priority bug for Dan.
Jira
Raise a bug for the checkout error
WEB project, high priority, for Dan
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "raise this in the WEB project as a high priority bug for Dan".
The ticket is raised in the project from your instructions, with the issue type, priority and assignee set from the same line.
You receive a confirmation email containing a link to the new ticket, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I create a Jira ticket from an email?
- Forward the email to your ForwardThis address with some simple instructions, like "raise this in the WEB project as a high priority bug for Dan". ForwardThis creates the ticket and replies with a link. The first time, you will need a free ForwardThis account with Jira connected. It takes about 30 seconds.
- Can it set the priority, assignee and issue type?
- Yes. Your instructions can set the issue type, priority, assignee and due date when the ticket is created. Anything you leave out uses the project's defaults.
- Doesn't Jira have its own email address for creating tickets?
- It does. Jira can create issues from email sent to a project's own inbound address, and it works well. The difference is that ForwardThis is one address for every project, and your instructions choose the project, issue type, priority and assignee, where Jira's inbound mail lands in one preconfigured project.
- Which project does the ticket go into?
- Whichever your instructions name. Say 'raise this in WEB' and it lands in the WEB project; with only one project, ForwardThis uses it without asking.
- Can it attach the email's files to the ticket?
- Yes. Say so in your instructions and the files go on with it; the confirmation lists each one.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.