Zoho Desk
Email to Zoho Desk,
the easy way
ForwardThis is the simple tool that connects your email to Zoho Desk. Forward any email along with some simple instructions, and it’s handled. Nothing to download, nothing to set up. Works with dozens of your other apps too.
Setup in 30 seconds.
How it works
Connect Zoho Desk
Create a free account and connect Zoho Desk. It takes about 30 seconds, and you only do it once.
Forward an email
Forward any email to your ForwardThis address along with your instructions. One email can ask for several things at once.
Done.
ForwardThis replies when it's done, with a short summary and links to what it made - and an undo button if something doesn't look right.
Just forward it
to do@forwardthis.io
Fwd: Order #2183 arrived damaged
Raise a high priority ticket for Ana and add a private comment that the replacement is already on order.
---------- Forwarded message ----------
Two of the units in this morning's delivery are cracked along the base. We need working replacements before our open day on Friday.
Created ticket #2210
Order #2183 arrived damaged · high
Added a private comment
Replacement already on order
Undo available for 24 hours if something does not look right.
Some other examples
- “Set ticket #2210 to closed and assign it to Priya.”
- “Reply to ticket #2210 letting them know the replacement shipped.”
- “Find the open high priority tickets in Zoho Desk.”
- “Add Ana Reyes from this email as a contact.”
Everything ForwardThis can do in Zoho Desk
Add CRM record
Create a ticket, or add a company
Read a record
Read one ticket
Attach file
Attach the email's file to a ticket
Link records
Put a contact in a company
Update CRM record
Update a ticket
Add note
Add a private comment to a ticket
Send message
Reply to a ticket by email
Create contact
Add a contact
Update contact
Update a contact's details
Look up a contact
Look up a contact
Look up records
Look up tickets
Search messages
Read a ticket's conversation
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Why you need ForwardThis
Email is messy, every message asking for something different. It means constantly leaving your inbox and juggling tabs. ForwardThis skips all of that: forward an email along with some simple instructions, and it’s handled. Compatible with every email provider, and it works across the apps you’re already using.
Questions
- How do I send an email to Zoho Desk?
- Forward the email to your ForwardThis address with a line saying what you want, like "raise a high priority ticket for Ana". ForwardThis creates the ticket for that customer, sets the priority, the agent and the due date from what you said, and replies to confirm with a link. The first time, you'll need a free account with Zoho Desk connected, which takes about 30 seconds - that's the entire Zoho Desk email integration.
- Can I forward an email to Zoho Desk to create a ticket?
- Yes - that's the ordinary case, and it's not limited to new tickets. Turning an email into a ticket is one line; naming a ticket you already have, by number or subject, updates that one instead. You can change the status, the priority, who it's assigned to and when it's due, or add a private comment your customer never sees.
- What if the person emailing isn't in Zoho Desk yet?
- Zoho Desk tickets belong to a contact, so ForwardThis won't quietly invent one. Ask for both in the same line - "add Ana as a contact and raise a ticket for her" - and it does the two steps in order. A contact needs a name and an email address, which the forwarded email usually carries.
- Can it reply to the customer for me?
- Yes, on tickets that arrived by email - Zoho Desk sends replies from your helpdesk's own support address, which it reads off the ticket's email thread. A sent reply lands in a real inbox and nothing recalls it, so ForwardThis shows you the message for a quick OK first, and there's no undo afterwards. Who it goes to always comes from your own instruction, never from anything written inside the forwarded email.
- What happens if it gets something wrong?
- Undo works for 24 hours. Zoho Desk's deletes are soft, so a ticket or contact it takes back goes to the recycle bin, where an agent can restore it, and a private comment is simply removed. If someone has worked the ticket in the meantime, ForwardThis leaves their changes in place rather than overwriting them. Sent replies are the one thing that can't be taken back, which is why those are the ones it asks about first.
- Which department do tickets go to?
- Name one - "raise this with Billing" - and it goes there. If your helpdesk has just one department, tickets go there without you saying so; if there are several and you didn't name one, ForwardThis asks rather than guessing.
- How is this different from Zoho Desk's own email forwarding?
- Zoho Desk's mail channel turns every message sent to your support address into a new ticket, which is right for customers writing in - if that's all you need, the built-in channel does it and you don't need us. It can't take an instruction: it won't set a priority, assign an agent, close a ticket, add a private comment or reply. ForwardThis reads the line you write and does that work, in Zoho Desk and in your other apps.