Zendesk
Create Zendesk tickets from email
Turn any email into a Zendesk ticket in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Elaine Hobbs
Wrong worktop delivered
Your instructions
Raise this as an urgent ticket with Elaine as the requester.
Zendesk
Raise an urgent ticket for the delivery mix-up
Support, requester: Elaine Hobbs
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket with Elaine as the requester".
The ticket is raised in Zendesk with the email as its first message, the priority set and the customer as the requester, so their address is on the ticket rather than yours.
You receive a confirmation email containing a link to the new ticket, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I create a Zendesk ticket from an email?
- Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket with Elaine as the requester". ForwardThis creates the ticket and replies to confirm with a link. The first time, you will need a free ForwardThis account with Zendesk connected. It takes about 30 seconds.
- Can I turn an email into a Zendesk ticket without copying and pasting?
- Yes. The forward is the whole job: the subject becomes the ticket's subject, the body becomes the first message, and your instructions set the rest.
- Doesn't Zendesk already create tickets from email?
- Yes. Email is Zendesk's front door: anything sent to your support address becomes a ticket, and for customer email that is the right way in. ForwardThis is for the email sitting in your own inbox: forward it with instructions and the ticket arrives with the priority and requester already set, with a link back in the reply.
- Who shows as the ticket's requester?
- Your instructions decide. Ask for Elaine as the requester and her address goes on the ticket, so Zendesk's replies reach her rather than you.
- Can it set the priority or assign the ticket?
- Priority yes, when the ticket is created. Assigning it to an agent is a change to a live ticket, so ForwardThis always confirms that with you before it is applied.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.