Zendesk
Create Zendesk tickets from email
Turn any email into a Zendesk ticket in seconds - without leaving your inbox. No complex setup. No apps to install. Compatible with every email provider.
Elaine Hobbs
Wrong worktop delivered
Your instructions
Raise this as an urgent ticket with Elaine as the requester.
Zendesk
Raise an urgent ticket for the delivery mix-up
Support, requester: Elaine Hobbs
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket with Elaine as the requester".
The ticket is created in Zendesk as per your instructions. ForwardThis can set the subject, the first message, the priority and the requester, so the customer's address is on the ticket rather than yours.
You receive a confirmation email containing a link to the new ticket, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an ops assistant for your inbox. It turns email into action, without the hassle. Compatible with over 145+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
145+ apps
Works across all the apps you already use every day. With more being added every month.
Setup in seconds
No complex setup, apps to install or workflows to build. Sign up, forward, done.
Secure & private
ForwardThis only acts on the emails you send it, and no data gets retained after actions have been completed.
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I create a Zendesk ticket from an email?
- Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket with Elaine as the requester". ForwardThis creates the ticket and replies to confirm with a link. The first time, you will need a free ForwardThis account with Zendesk connected - it takes about 30 seconds.
- Can I convert an email to a ticket without copying and pasting?
- Yes. The forward is the whole job: the subject becomes the ticket's subject, the body becomes the first message, and your instructions set the rest.
- Doesn't Zendesk already create tickets from email?
- Yes. Email is Zendesk's front door: anything sent to your support address becomes a ticket, and for customer email that is the right way in. ForwardThis is for the email sitting in your own inbox: forward it with instructions and the ticket arrives with the priority and requester already set, with a link back in the reply.
- Who shows as the ticket's requester?
- Your instructions decide. Ask for Elaine as the requester and her address goes on the ticket, so Zendesk's replies reach her rather than you.
- Can it set the priority or assign the ticket?
- Priority yes, when the ticket is created. Assigning it to an agent is a change to a live ticket, so ForwardThis always confirms that with you before it is applied.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.