Front
Send emails to Front
Get any email dealt with by your team in Front in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Rosie Caulfield
Fwd: Order 4417 arrived damaged
Your instructions
Ask the support team to sort this, and assign it to Megan.
Front
Leave a note for the support team
Order 4417 conversation
Front
Assign the conversation
Megan Doyle
You receive a confirmation email once complete.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "ask the support team to sort this, and assign it to Megan".
ForwardThis finds the matching conversation in Front, leaves the note for the team and assigns it to the person in your instructions.
You receive a confirmation email containing a link to the conversation, so you can see the note and the assignment in place.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I send an email to Front?
- Forward the email to your ForwardThis address with some simple instructions, like "ask the support team to sort this, and assign it to Megan". ForwardThis finds the conversation in Front, leaves your note and assigns it, then replies with a link. The first time, you will need a free ForwardThis account with Front connected. It takes about 30 seconds.
- Can't I just forward the email to our Front inbox address?
- You can. A Front inbox is an email address, and anything forwarded there lands as a new conversation for the team to triage. ForwardThis is for the conversation that is already in Front: it finds the thread, adds your note, assigns the right person and can draft the reply, without you opening Front.
- How does it find the right conversation?
- By searching Front the way you would: the subject or the customer is usually enough. If more than one conversation matches, ForwardThis asks which one rather than guessing.
- Can it reply to the customer for me?
- It can draft the reply, which is usually the better move from a shared inbox: the draft sits on the conversation for a teammate to read and send from Front. A direct send is possible too, and ForwardThis always shows you the words for approval first, because a reply from the company cannot be unsent.
- What can it change on the conversation?
- Assignment, status and tags: it can hand the conversation to a teammate, archive or reopen it, and add existing tags. New tag names are refused rather than silently created, so your tag list stays tidy.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly, then removes it completely. Nothing is stored long term.