Zendesk + Freshdesk + Help Scout
Turn emails into support tickets
Turn any email into a support ticket in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Marcus Webb
Login fails after password reset
Your instructions
Raise this as an urgent ticket, with Marcus as the requester.
Zendesk
Raise an urgent ticket for the login fault
Support, requester: Marcus Webb
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket, with Marcus as the requester".
The ticket is raised with the email as the first message and the customer as the requester, so their own address is on the ticket rather than yours.
You receive a confirmation email containing a link to the new ticket, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I turn an email into a support ticket?
- Forward the email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket, with Marcus as the requester". ForwardThis creates the ticket and replies to confirm with a link. The first time, you will need a free ForwardThis account with your helpdesk connected. It takes about 30 seconds.
- Which helpdesks does it work with?
- Zendesk, Freshdesk and Help Scout. The forward is the same in each: the email becomes a ticket with the customer as the requester, and the confirmation links straight to it.
- Who shows as the ticket's requester?
- Your instructions decide. Ask for the customer and their address goes on the ticket, so the desk's replies reach them rather than you. Left alone, a forwarded email would make you the requester.
- Doesn't my helpdesk already turn emails into tickets?
- Yes. Every helpdesk has a support address, and email sent to it becomes a ticket. That front door is still the right one for customers. ForwardThis is for the one-off email sitting in your own inbox: forward it with instructions and the ticket is raised the way you asked, with a link back in the reply.
- Can it set the priority?
- Where the desk has one, yes: say urgent and a Zendesk or Freshdesk ticket is created at that priority. Help Scout has no priority field, so there ForwardThis can tag the conversation instead.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.