An ops assistant for your inbox
ForwardThis for clinics & private practices
Clinics run on email. Appointment requests, supplier invoices, referral letters, reschedules, service reminders: they all land in your inbox, and they all need actioning. ForwardThis actions them for you. Forward the email, add some simple instructions, and it does the work in the apps you already use.
Hannah Okonkwo
New patient appointment - next week?
Your instructions
Put Hannah in my calendar for Tuesday at 9:30am, with a reminder the day before.
Google Calendar
Book the appointment
Tuesday · 9:30am
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
The emails clinics deal with every day
ForwardThis takes on the repetitive tasks you would normally delegate, or switch between apps to deal with yourself. Each one of these can be actioned from a single forwarded email.
A new patient appointment request
“Put this in my calendar for Monday at 10am, with a reminder the day before.”
The appointment goes in your calendar, with the patient's email attached to the invite.
A patient asking to reschedule
“Move the appointment to Wednesday at 3pm and text the patient to confirm.”
The appointment moves, and the confirmation text goes out once you have approved the words.
A supplier invoice
“Put this in QuickBooks as a bill, due end of the month.”
The invoice waits in QuickBooks as a draft bill with the PDF attached.
A referral letter
“File this under Referrals/October.”
The letter is filed in the right folder, and the confirmation gives you the link.
An equipment service reminder
“Put the service in my calendar for the 3rd, with a reminder the week before.”
The service date sits in your calendar, so the visit never sneaks up on you.
An order confirmation for supplies
“Add this to the Supplies sheet, one row per item.”
Each item becomes a row on your sheet, so the spend is there when you need it.
A card machine or software receipt
“Put this in QuickBooks as a receipt under Software.”
The receipt is logged in QuickBooks under the right category, with the PDF attached.
A note for the whole team
“Post this in #clinic-team.”
The message posts to the channel once you have approved the words.
What is ForwardThis?
ForwardThis is an ops assistant for your inbox. It turns email into action, without the hassle. Compatible with over 145+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
145+ apps
Works across all the apps you already use every day. With more being added every month.
Setup in seconds
No complex setup, apps to install or workflows to build. Sign up, forward, done.
Secure & private
ForwardThis only acts on the emails you send it, and no data gets retained after actions have been completed.
How it works
Forward an email
Forward any email, along with a quick note. Save the attachment. Add this to my calendar. Create a task. Update a record. Send a message on Slack. One email can ask for several things at once.
ForwardThis does the work
It reads your email, then connects to your existing apps & tools to carry out the job. No workflows to build. No copying and pasting between tabs.
Done.
ForwardThis replies when it’s done. With a short summary - and an undo button if something doesn’t look right.
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Workflows clinics use
FAQs
- How do clinics use ForwardThis?
- By forwarding the emails that carry work in them. An appointment request lands in the calendar. A supplier invoice goes into QuickBooks. A referral letter gets filed in the right folder. A reschedule is confirmed by text once you have approved the words. Each one can be actioned from a single forwarded email.
- Does it work with the tools a clinic already uses?
- Yes. It works with Cliniko, Google Calendar, Google Drive, Google Sheets, QuickBooks, Slack, Twilio and 145+ other apps. Each app takes one click to connect, and once connected it stays connected.
- What can it do in Cliniko?
- It can add a note to a patient's record from a forwarded email, so what arrives by email ends up where the practice looks for it. Clinical work stays in Cliniko. Around it, ForwardThis covers the rest of the clinic's admin: calendars, files, bookkeeping and texts.
- Can my team use it too?
- We're working hard on getting our team plan ready to launch. If you'd like to use ForwardThis for your team, please email us for more information.
- What happens to patient-sensitive emails?
- Your email is processed securely and used only to carry out your instructions. ForwardThis keeps it just long enough for you to press undo, then deletes it completely. Nothing is stored long term.
- Will a text to a patient ever send without me seeing it?
- No. Every text is shown to you for a quick OK before it is sent, because a text cannot be unsent.