An ops assistant for your inbox
ForwardThis for Shopify sellers
Shopify sellers run on email. Customer questions, collaboration offers, reorder quotes, packaging invoices, courier claims: they all land in your inbox, and they all need actioning. ForwardThis actions them for you. Forward the email, add some simple instructions, and it does the work in the apps you already use.
Megan Riley
Which size fits a 6 year old?
Your instructions
Raise this as a ticket with Megan as the requester, so the reply comes from the shop address.
Help Scout
Raise a ticket for the question
Requester: Megan Riley
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
The emails Shopify sellers deal with every day
ForwardThis takes on the repetitive tasks you would normally delegate, or switch between apps to deal with yourself. Each one of these can be actioned from a single forwarded email.
A customer asking where their order is
“Raise this as a ticket with the customer as the requester.”
The question becomes a ticket, so the answer goes out from the shop address instead of your personal one.
A collaboration offer from an influencer
“Add them to the Collabs sheet with their handle and follower count.”
The offer becomes a row you can weigh up later, instead of a starred email you never find again.
A reorder quote from your supplier
“File this under Suppliers/Fenholm/Quotes and add the lead time to the Reorders sheet.”
The quote is filed and tracked, so the reorder decision is one look at a sheet.
A packaging or label invoice
“Put this into Xero as a bill, due end of month.”
The invoice waits in Xero as a draft bill, with the PDF attached.
Finished photos from your photographer
“Save the attachments under Shop/Product Photos/Spring Launch.”
Every image is saved to the right folder, and the confirmation lists each file with its link.
A customer asking to join your list
“Add them to the restock list with their name and email.”
They join the list, so the next restock email reaches them.
A courier losing a parcel
“Put a task on the Shop Admin board to file the claim, due this week.”
The claim becomes a task with the courier's email attached, so the refund actually gets chased.
A trade enquiry from a shop
“Add the shop to the Stockists sheet with their details.”
The enquiry becomes a row on the sheet, so it survives a busy packing day.
Your updated trade price list
“File this under Wholesale/Price Lists/2027.”
The list is filed where you will look for it when the next trade order lands.
What is ForwardThis?
ForwardThis is an ops assistant for your inbox. It turns email into action, without the hassle. Compatible with over 145+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
145+ apps
Works across all the apps you already use every day. With more being added every month.
Setup in seconds
No complex setup, apps to install or workflows to build. Sign up, forward, done.
Secure & private
ForwardThis only acts on the emails you send it, and no data gets retained after actions have been completed.
How it works
Forward an email
Forward any email, along with a quick note. Save the attachment. Add this to my calendar. Create a task. Update a record. Send a message on Slack. One email can ask for several things at once.
ForwardThis does the work
It reads your email, then connects to your existing apps & tools to carry out the job. No workflows to build. No copying and pasting between tabs.
Done.
ForwardThis replies when it’s done. With a short summary - and an undo button if something doesn’t look right.
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Workflows Shopify sellers use
FAQs
- How do Shopify sellers use ForwardThis?
- By forwarding the emails that carry work in them. A customer question becomes a ticket answered from the shop address. An influencer offer becomes a row on the Collabs sheet. A packaging invoice lands in Xero. A lost parcel becomes a claim task on the board. Each one can be actioned from a single forwarded email.
- Does it work with the tools a Shopify seller already uses?
- Yes. It works with Shopify, Klaviyo, Gorgias, Xero, Google Drive, Google Sheets, Trello, Twilio and 145+ other apps. Each app takes one click to connect, and once connected it stays connected.
- What can it do in Shopify?
- Shopify connects like any other app, and ForwardThis works around the store rather than inside it: the helpdesk, the sheets, the boards, the files and the bookkeeping that keep a one-person shop running. It does not edit your orders or your inventory.
- Can my team use it too?
- We're working hard on getting our team plan ready to launch. If you'd like to use ForwardThis for your team, please email us for more information.
- What happens to emails with customer details in them?
- Your email is processed securely and used only to carry out your instructions. ForwardThis keeps it just long enough for you to press undo, then deletes it completely. Nothing is stored long term.
- Do I need to be at a desk to use it?
- No. ForwardThis is just email, so it works from your phone's mail app the same as it does from your laptop. Forward the email, add your instructions, and the confirmation arrives back in your inbox with undo for 24 hours.