An ops assistant for your inbox
ForwardThis for therapists & counsellors
Therapists run on email. Session requests, reschedules, referral letters, supervision invoices, CPD confirmations: they all land in your inbox, and they all need actioning. ForwardThis actions them for you. Forward the email, add some simple instructions, and it does the work in the apps you already use.
Rachel Whitmore
Starting counselling - do you have space?
Your instructions
Put an initial session in my calendar for Wednesday at 6pm, with a reminder the day before.
Google Calendar
Book the initial session
Wednesday · 6pm
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
The emails therapists deal with every day
ForwardThis takes on the repetitive tasks you would normally delegate, or switch between apps to deal with yourself. Each one of these can be actioned from a single forwarded email.
A new client asking to start sessions
“Put an initial session in my calendar for Monday at 7pm.”
The session goes in your calendar, with the client's email attached to the invite.
A client asking to move a session
“Move the session to Wednesday at 6pm and text the client to confirm.”
The session moves, and the confirmation text goes out once you have approved the words.
A supervision invoice
“Put this in QuickBooks as a bill, due on the 28th.”
The invoice waits in QuickBooks as a draft bill with the PDF attached.
A referral letter from a GP
“Save this under Referrals/2026 and add a note to the first appointment that it has arrived.”
The letter is filed, and the appointment carries a note saying the referral is in.
A room hire invoice
“Put this in QuickBooks as a bill under Room Hire.”
The hire cost is logged as a draft bill, so the practice books stay straight.
A CPD booking confirmation
“Put the training day in my calendar for the 21st, with a reminder the week before.”
The course sits in your calendar, and the reminder lands before the date sneaks up on you.
Insurance or EAP paperwork
“File this under Practice/Insurance/Rowanwood.”
The paperwork is filed where the next renewal will look for it.
A payment confirmation for a session
“Add this to the Session Fees sheet with the date and amount.”
The payment becomes a row on your sheet, so your fee tracking stays up to date.
What is ForwardThis?
ForwardThis is an ops assistant for your inbox. It turns email into action, without the hassle. Compatible with over 145+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
145+ apps
Works across all the apps you already use every day. With more being added every month.
Setup in seconds
No complex setup, apps to install or workflows to build. Sign up, forward, done.
Secure & private
ForwardThis only acts on the emails you send it, and no data gets retained after actions have been completed.
How it works
Forward an email
Forward any email, along with a quick note. Save the attachment. Add this to my calendar. Create a task. Update a record. Send a message on Slack. One email can ask for several things at once.
ForwardThis does the work
It reads your email, then connects to your existing apps & tools to carry out the job. No workflows to build. No copying and pasting between tabs.
Done.
ForwardThis replies when it’s done. With a short summary - and an undo button if something doesn’t look right.
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Workflows therapists use
FAQs
- How do therapists use ForwardThis?
- By forwarding the emails that carry admin in them. A session request lands in the calendar. A reschedule is confirmed by text once you have approved the words. A supervision invoice goes into QuickBooks. A referral letter gets filed in the right folder. Each one can be actioned from a single forwarded email.
- Does it work with the tools a therapist already uses?
- Yes. It works with Cliniko, Google Calendar, Google Drive, Google Sheets, QuickBooks, Twilio and 145+ other apps. Each app takes one click to connect, and once connected it stays connected.
- What can it do in Cliniko?
- It can add an administrative note to an appointment from a forwarded email: a referral has arrived, an invoice has been paid, the room has changed. Everything clinical stays in Cliniko. Around it, ForwardThis handles the practice admin: bookings, filing, bookkeeping and texts.
- Does it go anywhere near session notes or client records?
- No. ForwardThis handles the admin around a practice: calendars, filing, invoices, texts and fee tracking. Your clinical work stays wherever you keep it, untouched.
- Can my team use it too?
- We're working hard on getting our team plan ready to launch. If you'd like to use ForwardThis for your team, please email us for more information.
- What happens to client-sensitive emails?
- Your email is processed securely and used only to carry out your instructions. ForwardThis keeps it just long enough for you to press undo, then deletes it completely. Nothing is stored long term.