Freshdesk
Create Freshdesk tickets from email
Forward any email or attachment straight to Freshdesk in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Priya Sharma
Order 7231 arrived damaged
Your instructions
Raise this as an urgent ticket, with Priya as the requester.
Freshdesk
Raise an urgent ticket for Priya
Order 7231 arrived damaged
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the customer's email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket, with Priya as the requester".
The ticket is raised in Freshdesk with the customer as the requester, the priority set and the full message in the ticket. A new contact is added first if the customer is not there yet.
You receive a confirmation email with the new ticket's details, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I create a Freshdesk ticket from an email?
- Forward the customer's email to your ForwardThis address with some simple instructions, like "raise this as an urgent ticket, with Priya as the requester". ForwardThis creates the ticket with the priority set and the customer as the requester, then replies to confirm. All you need is a free ForwardThis account with Freshdesk connected. It takes about 30 seconds.
- How does it know who the requester is?
- From the email itself. Forward a customer's message and ForwardThis uses their address for the requester, so the ticket belongs to the right person from the start. If the customer is new, ForwardThis can add the contact too.
- Can it set the priority, group or agent?
- Yes. Urgent, high, medium or low; the group it belongs to; and the agent it should be assigned to, all from the instructions in your forwarded email.
- Can it reply to the customer as well?
- It can, and because a sent reply cannot be unsent, ForwardThis always checks with you first and shows you the exact words before anything goes out.
- What if the ticket is wrong?
- The confirmation email includes an undo that works for 24 hours, which deletes the ticket. Freshdesk keeps deleted tickets in its trash, so even then nothing is beyond recovery.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.