Intercom
Log emails in Intercom
Log any customer email on the right Intercom contact in seconds, without leaving your inbox. It works with every email provider, and there is nothing to install or set up.
Tom Caldwell
Ongoing issue with our October invoice
Your instructions
Note this on Tom Caldwell's profile.
Intercom
Add the email as a note
Tom Caldwell's profile
You receive a confirmation email once complete.
Setup in 30 seconds.
How it works
Forward the email to your ForwardThis address with some simple instructions, like "note this on Tom Caldwell's profile".
The email lands as a note on the contact's profile, visible to your teammates and never to the customer. A tag or a corrected detail from your instructions goes on at the same time.
You receive a confirmation email containing exactly what was noted and on whose profile.
What is ForwardThis?
ForwardThis is an AI email assistant that turns email into action in 144+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
144+ apps
Works across the apps you already use, with more added every month.
Setup in seconds
Nothing to install and no workflows to build. Sign up, forward an email, and it runs.
Secure & private
ForwardThis only acts on the emails you send it, and the email is deleted within 24 hours of the work being done.
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I log an email in Intercom?
- Forward the email to your ForwardThis address with some simple instructions, like "note this on Tom Caldwell's profile". ForwardThis adds it as a note on the contact and replies to confirm. The first time, you will need a free ForwardThis account with Intercom connected. It takes about 30 seconds.
- Who can see the note?
- Your teammates only, never the customer. Intercom shows notes to people in your workspace, and nothing about a note is emailed or displayed to the contact.
- Will the customer be messaged?
- No. Adding a note sends nothing to anybody. Nothing ForwardThis does reaches a customer without being shown to you for approval first.
- What if the sender is not in Intercom yet?
- Ask ForwardThis to add them first and it can: a new contact is created from the sender's details, and the note goes on their profile.
- Can't I just forward the email into my Intercom inbox?
- You can. Forwarding to your Intercom inbox address opens a new conversation for the team to answer, and that is the right tool when the email needs a reply from support. ForwardThis adds it as a note on the contact's profile instead: context for teammates, with nothing new landing in the queue.
- Can I undo it?
- No. Intercom has no way to delete a note once it is added, so there is no undo here. The confirmation shows exactly what was noted, and the note is visible only to your team.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly, then removes it completely. Nothing is stored long term.