Help Scout
Create Help Scout tickets from email
Forward any email or attachment straight to Help Scout in seconds - without leaving your inbox. No complex setup. No apps to install. Compatible with every email provider.
Megan Doyle
Refund for order SH-2214
Your instructions
Raise this as a ticket with Megan as the requester.
Help Scout
Raise a ticket for Megan
Refund for order SH-2214
You receive a confirmation email once complete, with an undo button that works for 24 hours.
Setup in 30 seconds.
How it works
Forward the customer's email to your ForwardThis address with some simple instructions, like "raise this as a ticket with Megan as the requester".
The ticket is created in Help Scout as per your instructions, in the right mailbox with the customer attached and the full message saved for the team. Nothing is sent to the customer, and ForwardThis can add a new customer if needed.
You receive a confirmation email with the new ticket's details, plus an undo button if something doesn't look right.
What is ForwardThis?
ForwardThis is an ops assistant for your inbox. It turns email into action, without the hassle. Compatible with over 145+ of the apps you use every day.
Works with any email
Compatible with any personal or professional email provider. Gmail, Outlook and more.
145+ apps
Works across all the apps you already use every day. With more being added every month.
Setup in seconds
No complex setup, apps to install or workflows to build. Sign up, forward, done.
Secure & private
ForwardThis only acts on the emails you send it, and no data gets retained after actions have been completed.
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
FAQs
- How do I create a Help Scout ticket from an email?
- Forward the customer's email to your ForwardThis address with some simple instructions, like "raise this as a ticket with Megan as the requester". ForwardThis creates the ticket in the right mailbox with the customer attached, then replies to confirm. All you need is a free ForwardThis account with Help Scout connected - it takes about 30 seconds.
- Does the customer get emailed when the ticket is created?
- No. Help Scout calls tickets conversations, and ForwardThis creates the conversation with the message saved as an internal note, so nothing is sent to the customer. Your team sees the full history, and the customer hears from you when you choose to reply.
- Which mailbox does it go to?
- The one in your instructions. With one mailbox in the account it goes there, and with several and none mentioned, ForwardThis asks rather than guessing.
- Can it write the reply too?
- Yes, as an unsent draft that waits in Help Scout for a person to read and send. If you ask ForwardThis to send a reply directly instead, it always checks with you first, because a sent reply cannot be unsent.
- What if the ticket is wrong?
- The confirmation email includes an undo that works for 24 hours, which deletes the ticket from Help Scout completely.
- Does it work with Outlook and other email apps?
- Yes. ForwardThis works with any email provider: Gmail, Outlook, Apple Mail and everything else. If it can forward an email, it works.
- What happens to my email afterwards?
- It gets deleted. ForwardThis holds your email briefly in case you press undo, then removes it completely. Nothing is stored long term.