Crisp
Email to Crisp,
the easy way
ForwardThis is the simple tool that connects your email to Crisp. Forward any email along with some simple instructions, and it’s handled. Nothing to download, nothing to set up. Works with dozens of your other apps too.
Setup in 30 seconds.
How it works
Connect Crisp
Create a free account and connect Crisp. It takes about 30 seconds, and you only do it once.
Forward an email
Forward any email to your ForwardThis address along with your instructions. One email can ask for several things at once.
Done.
ForwardThis replies when it's done, with a short summary and links to what it made - and an undo button if something doesn't look right.
Just forward it
to do@forwardthis.io
Fwd: Warehouse confirmed the replacement
Reply to Harriet in Crisp to say the replacement ships tomorrow on next day delivery, leave a private note with the warehouse reference, and mark it resolved.
---------- Forwarded message ----------
Warehouse have picked the replacement unit, ref WH-20418. It goes out tomorrow morning on next day. Can someone let the customer know we've sorted it?
Reply ready for Harriet Vance
"Your replacement ships tomorrow on next day delivery."
Private note and conversation resolved
Warehouse ref WH-20418 · visible to your team only
ForwardThis shows you any reply to the visitor before it sends. A sent reply cannot be taken back.
Some other examples
- “What conversations are still waiting in Crisp?”
- “Read me the whole conversation with harriet@lowfieldsupply.co.uk.”
- “Reopen the chat with Harriet, she's come back with a delivery question.”
Everything ForwardThis can do in Crisp
Search messages
List conversations
Read a record
Read a conversation or a person's profile
Send message
Reply in a conversation
Add note
Leave a private note
Edit a sent message
Edit a reply or note already sent
Update task
Resolve, reopen or assign a conversation
Change tags
Segment a conversation or a person
Update contact
Update a person's profile or a visitor's details
Create contact
Add a person to Crisp People
Look up a contact
Look up a person in Crisp People
Create document
Save a draft helpdesk article
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Why you need ForwardThis
Email is messy, every message asking for something different. It means constantly leaving your inbox and juggling tabs. ForwardThis skips all of that: forward an email along with some simple instructions, and it’s handled. Compatible with every email provider, and it works across the apps you’re already using.
Questions
- How do I send an email to Crisp?
- Forward the email to your ForwardThis address with a line saying what you want, like "reply to Harriet to say the replacement ships tomorrow". ForwardThis finds the conversation, shows you the exact words it's about to send, and sends them once you reply yes. The first time, you'll need a free account with Crisp connected, which takes about 30 seconds, and that's the entire Crisp email integration.
- Can I reply to a Crisp chat from my email?
- Yes. Name the visitor by their name or email address and say what to tell them. The message appears in the chat under your site's name, exactly as if you'd typed it in Crisp. The wording has to come from your own instruction, never from the forwarded message, so a customer email cannot put words in your mouth.
- Can it leave an internal note instead of replying?
- Yes. A private note goes on the conversation for your team and the visitor never sees it, which is the right place for the warehouse reference, the refund reason, or whatever the person handling it next needs to know. You can do both in one line: reply to the visitor and note the detail for the team.
- What if it sends the wrong thing to a visitor?
- It won't send without you. Chat replies are shown to you for a quick yes first, because a message the visitor has already read cannot be unsent, and the same is true of a note. Resolving or reopening a conversation is different: that can be reversed, and the confirmation email includes an undo that works for 24 hours, which checks nobody else has moved the conversation since.
- How is this different from Crisp's own email channel or Zapier?
- Crisp can already turn an email to your support address into a conversation, which is the right tool for your inbound support queue. Zapier suits the same event happening over and over. ForwardThis is for the internal email that arrives somewhere else entirely: the warehouse, the supplier, a colleague, with the answer a waiting visitor needs. You forward that message and it becomes the reply, the note and the resolve.