Linear
Linear email integration
ForwardThis turns an email into a Linear issue on the team from your instructions, with the priority, labels and assignee set as it is created. That same email can instead be attached to an existing issue as a Customer Request, so whoever asked stays on the record.
Setup in 30 seconds.
How it works
Connect Linear
Create a free account and connect Linear. It takes about 30 seconds, and you only do it once.
Forward an email
Forward any email to your ForwardThis address along with your instructions. One email can ask for several things at once.
Done.
ForwardThis replies when it's done, with a short summary and links to what it made, and an undo button if something doesn't look right.
Just forward it
to do@forwardthis.io
Fwd: Search returns nothing after the 2.1 update
Create this in the ENG team as a high priority bug, give it to Rob, and label it search.
---------- Forwarded message ----------
Since Tuesday's update, searching for anything with an apostrophe comes back empty. It worked last week. Two of our editors are stuck.
Created ENG-482
Search returns nothing for terms with an apostrophe · High · Rob Feltham
Labelled ENG-482
search
Undo available for 24 hours if something does not look right.
Some other examples
- “Move ENG-482 to In Review and put Priya on it.”
- “Comment on ENG-311 with what the customer just said.”
- “Attach this spec to DES-64 and move it into the current cycle.”
Everything ForwardThis can do in Linear
Create task
Create an issue
Update task
Move, complete, reassign or retitle an issue
Add note
Comment on an issue
Delete task
Archive an issue
Look up tasks
Look up open issues
Change tags
Change an issue's labels
Move task
Move an issue to another project, cycle or team
Attach file
Attach a file to an issue
Add follower
Subscribe someone to an issue
Create project
Create a project
Create document
Write a document
Read a record
Read an issue in full
Look up records
Look up projects and cycles
Link records
Link two issues
Edit document
Edit a document or a project's details
Add CRM record
Log a customer request on an issue
Try it with a real email.
Forward any email to the address below to see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Why you need ForwardThis
Email is messy, every message asking for something different. It means constantly leaving your inbox and juggling tabs. ForwardThis skips all of that: forward an email along with some simple instructions, and it’s handled. Compatible with every email provider, and it works across the apps you’re already using.
Questions
- How does the Linear email integration work?
- Linear issues belong to a team, so with one team there is nothing to name, and the reply comes back with the new identifier, like ENG-482, which is how you refer to it from then on. The priority, the assignee and a parent issue are set from the same instruction, the description is written from the email, and an undo archives the issue the way you would in Linear yourself. Forward the email to your ForwardThis address with a simple instruction, like "create this in the ENG team as a bug", and ForwardThis creates the issue and replies to confirm with a link. The first time, you'll need a free account with Linear connected, which takes about 30 seconds, and that's the entire Linear email integration. Creating a Linear issue from an email has a page of its own.
- Can I forward an email straight into a Linear issue?
- Yes. Forward it to your ForwardThis address and name the team: "put this in ENG". If you only have one team it goes there without asking. In the same instruction you can set the priority, assign it to a named person, write the description, and name a parent issue to make it a sub-issue instead.
- Can it update an issue I already have?
- Yes. Name the issue by its identifier, like ENG-482, or by its exact title. From there it can comment, reassign, relabel, set a date or a priority, attach a file, or move it to any state your team actually uses. It can also create a project or write a Linear document.
- What if it creates the issue in the wrong team?
- The confirmation email includes an undo that works for 24 hours, which archives the issue the way you would in Linear yourself. You can also just reply with where it should have gone.
- How is this different from a Linear intake address or Zapier?
- An intake address gives one team one address, so every email that lands there becomes the same kind of issue in the same place. Zapier can do more, but you build a rule for each case first. ForwardThis uses one address for everything and reads your instructions, so this email becomes a high priority bug in ENG and the next one is a comment on ENG-311. If every email you get really does belong in one team as one kind of issue, the intake address is simpler and it's already there.