BigCommerce
Email to BigCommerce,
the easy way
ForwardThis is the simple tool that connects your email to BigCommerce. Forward any email along with some simple instructions, and it’s handled. Nothing to download, nothing to set up. Works with dozens of your other apps too.
Setup in 30 seconds.
How it works
Connect BigCommerce
Create a free account and connect BigCommerce. It takes about 30 seconds, and you only do it once.
Forward an email
Forward any email to your ForwardThis address along with your instructions. One email can ask for several things at once.
Done.
ForwardThis replies when it's done, with a short summary and links to what it made - and an undo button if something doesn't look right.
Just forward it
to do@forwardthis.io
Fwd: Order #1042 - where is my desk?
Add a staff note to order #1042 that she called about delivery, and set it to awaiting shipment.
---------- Forwarded message ----------
Hi - I ordered the walnut desk last Tuesday and haven't heard anything since. Could you check where it's up to? I'm away from Friday.
Noted on order #1042
Customer called about delivery, away from Friday
Status set to Awaiting Shipment
Order #1042 - walnut desk
ForwardThis checks with you before it changes an order, then replies to confirm.
Some other examples
- “What's the status of order #1042?”
- “Add them as a customer in BigCommerce.”
- “How many of the walnut desk are left in stock?”
- “Note on her customer record that she prefers courier delivery.”
Everything ForwardThis can do in BigCommerce
Look up a contact
Look up a customer
Create contact
Add a customer
Update contact
Update a customer's details
Add note
Note something on a customer
Update CRM record
Update an order's status or staff notes
Look up records
Look up orders, products and customers
Read a record
Read one order, product or customer
Read a spreadsheet
List recent orders
Try it with a real email.
Forward any work email to the address below and see what ForwardThis can do. No signup required.
Occasional product emails may follow.
Why you need ForwardThis
Email is messy, every message asking for something different. It means constantly leaving your inbox and juggling tabs. ForwardThis skips all of that: forward an email along with some simple instructions, and it’s handled. Compatible with every email provider, and it works across the apps you’re already using.
Questions
- How do I send an email to BigCommerce?
- Forward the email to your ForwardThis address with a line saying what needs doing, like "add a staff note to order #1042 that the customer called". ForwardThis finds the order in your store, makes the change, and replies to confirm. The first time, you'll need a free account with BigCommerce connected, which takes about 30 seconds.
- Can ForwardThis update an order's status from an email?
- Yes. Say the status in your own words, like "mark it shipped" or "set it to awaiting shipment", and ForwardThis matches it against your store's own status list, including any you've renamed. Because a status change can trigger BigCommerce's own email to the customer, it checks with you first.
- Can it create orders or issue refunds?
- No. ForwardThis never moves money, so refunds stay in BigCommerce, and it never marks an order refunded either. It doesn't create orders at all: BigCommerce has no draft state, so a created order would be a real, payable one. What it does do is look orders up, keep their staff notes current, and move their status when you say so.
- Can it tell me what's in stock?
- Yes. Ask "how many of the walnut desk are left?" and the answer comes straight back in your inbox, with stock levels per variant. It only reads your catalogue: products, prices and inventory are never changed from an email.
- Do I have to set anything up first?
- Connect BigCommerce once - it takes about 30 seconds - and you're done. There's nothing else to set up: each email you forward says what should happen to it.
- What if it changes something it shouldn't?
- Order changes are shown to you for a quick OK before they happen. For everything that can be safely reversed, like a customer edit or a note, the confirmation email includes an undo that works for 24 hours.
- How is this different from Zapier?
- Zapier watches a mailbox and runs the same rule on every email, which works well when every email should be handled the same way - if that's your case, Zapier is the better fit. ForwardThis needs no rules: you forward one email, say what should happen to it, and it's done, in BigCommerce or any of your other apps.